First-Class Service

Your new Krystal bus is now backed by more than 30 years of bus building experience. And with the largest and longest-standing dealer network in the industry, you can be certain we’ll be there wherever and whenever you need us.

And to help you along your way, we support your dealer with the industry’s largest parts inventory and a customer service team that has an average of more than 15 years of experience with ElDorado. Naturally, that kind of longevity and experience translates into great service. Count on our certified technicians to keep you rolling for years to come.


Regular maintenance helps you achieve the highest level of performance, safety and reliability – and keeps your operating costs low. So, we recommend you closely follow the maintenance schedule provided with your vehicle.

To ensure that your Krystal bus receives first-rate service and factory-authorized parts, visit your dealer. Their technicians keep up with the all the latest maintenance news and training.


Each new Krystal bus is backed by a four-year, 50,000 mile workmanship warranty and a five-year, 100,000 mile structural warranty. All body warranties can be completed by one of many service centers throughout the United States and Canada. Please contact your local Krystal dealer, or contact us at or 800-KRYSTAL for a representative near you.


As you may know, we take quality seriously at ElDorado. We test every bus on our mini-Altoona endurance test track. We meet or exceed all industry safety and quality requirements. And, we earned an ISO certification to ensure you get the best vehicle possible.

We extend those same exacting standards to our parts. We meticulously inspect and test every part we manufacture for quality and durability. So, insist on genuine Krystal parts. They will prolong your vehicle’s life and reduce your cost of ownership.

Please direct all new parts requests to or you can call 1-844-333-2695 with any questions or requests you might have.